FAQ - Frequently Asked Questions
Frequently Asked Questions
About Our Products
Q: What ingredients do you use in your pickles?
A: We use only the finest quality vegetables, fruits, authentic Indian spices, and pure mustard oil. Our pickles contain no artificial preservatives, colors, or flavors - just traditional ingredients passed down through generations in Bihar.
Q: Are your pickles handmade?
A: Yes! Every jar of Pushpanti pickle is handmade by rural women in Bihar using traditional recipes and methods. Each batch is prepared with care and love, just like homemade pickles.
Q: Do you use any preservatives?
A: No, we don't use any artificial preservatives. Our pickles are naturally preserved using traditional methods with salt, oil, and spices - the same way they've been made in Indian homes for centuries.
Q: What is the shelf life of your pickles?
A: When stored properly in a cool, dry place, our pickles have a shelf life of 6-12 months. Always use a clean, dry spoon to avoid contamination.
Q: Are your pickles suitable for vegetarians/vegans?
A: Yes! All our pickles are 100% vegetarian and vegan-friendly. We use only plant-based ingredients.
Ordering & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹499. For orders below ₹499, standard shipping charges apply.
Q: How long does delivery take?
A: Orders are processed within 1-2 business days and typically delivered within 3-7 business days across India, depending on your location.
Q: Do you ship across India?
A: Yes, we ship to all states and union territories across India.
Q: Is Cash on Delivery (COD) available?
A: Yes! We offer free COD on orders above ₹499.
Storage & Usage
Q: How should I store the pickles?
A: Store in a cool, dry place away from direct sunlight. After opening, always keep the jar tightly closed and use a clean, dry spoon to take out the pickle. Refrigeration is not necessary but can extend freshness.
Q: Can I see the oil floating on top - is that normal?
A: Yes, absolutely! The layer of mustard oil on top is completely normal and actually helps preserve the pickle naturally. It's a sign of authentic, traditional preparation.
Q: What dishes go well with your pickles?
A: Our pickles pair perfectly with dal-chawal, roti, paratha, khichdi, curd rice, sandwiches, and even as a side with snacks. They add authentic Bihar flavor to any meal!
Returns & Refunds
Q: What is your return policy?
A: Due to the nature of food products, we don't accept returns on delivered items. However, if you receive a damaged, incorrect, or expired product, please contact us within 24 hours of delivery for a refund or replacement.
Q: How do I report a damaged product?
A: Please contact our customer service at 8873317149 or email us with photos of the damaged product within 24 hours of delivery. We'll process your refund or send a replacement immediately.
About Pushpanti
Q: What makes Pushpanti different?
A: Pushpanti is more than a pickle brand - we're a women's empowerment initiative. Every jar you buy supports rural women entrepreneurs in Bihar and helps preserve traditional recipes and culinary heritage.
Q: Are you FSSAI certified?
A: Yes, we follow all food safety standards and maintain the highest hygiene practices in our production.
Q: Can I visit your production facility?
A: We'd love to show you how we make our pickles! Please contact us to arrange a visit.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to reach out to us:
📞 Customer Service: 8873317149
📧 Email: pushpanti.store@gmail.com
We're here to help and usually respond within 24 hours!